Returns & Exchanges
Due to the perishable nature of our fresh meal plans, we cannot accept physical returns of food items once they have been delivered. However, if you experience an issue with your order, we are committed to making it right through a credit or a replacement.
Document the Issue
Take clear photos of any damaged packaging or defective items immediately upon delivery to help us process your request.
Contact Support
Reach out to our customer care team within 24 hours of receiving your delivery via email or phone with your order number and photos.
Review Process
Our quality assurance team will review your claim to ensure it meets our freshness and safety standards for a credit or refund.
Resolution
Once approved, a credit will be applied to your Metabolic Meals account or a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing